
IVR Solutions
Automate your call center and handle innumerable
calls seamlessly with cloud-hosted IVR system
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Transform Your Business with IVR

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.
By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.
IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.
Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.
Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.

Delivering Best-in-class IVR Solution
Spend Less and Deliver More
Auto-attend Incoming Calls
Build Professional Brand Image
Boost Agent Productivity
Handle High Call Volumes
Deliver Rich Customer Experience
Maximise First Call Resolution
Why Choose Innoplix

Best-in-Market Pricing
Get high-quality cloud telephony suite with minimal effort and cost investment

99.99% Uptime Guarantee
Innoplix offers 99.99% SLA-backed uptime with N+1 redundant infrastructure

End-to-End Customer Service
From research to post-purchase assistance, we ensure hassle-free customer service at every step.

Enhanced Customer Support
Get enhanced live assistance from our product experts over email, chat and call.

API Integrations
Innovate your business solutions with CRM and other third-party application integration.

Cloud Telephony Suite
Get access to fully functional cloud telephony suite along with free SMS & call credits.
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