Automate your call center and handle innumerable
calls seamlessly with cloud-hosted IVR system
Transform Your Business with IVR
Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.
By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.
IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.
Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.
Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.