Inbound vs. outbound call centres: What is the difference?
Inbound vs. outbound call centres: What is the difference? in a world of chatbots and email, you might guess that shoppers today rarely call businesses. The opposite is true; according to The Innoplix IT Cloud Services, the phone is still the most common tool customers use to resolve issues with a company. Not sure how inbound […]
What Is Cloud Telephony and How Does it Work? (+ 7 Benefits to Your Business)
Need to make your telephone framework cost less and accomplish more? You've probably gone over cloud communication, and you need to know whether it can help your particular use case.